Privacy Policy for Keane’s Coaches

At Keane’s Coaches, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, interact with us, or use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Information: Name, email address, phone number, and other details that you provide when filling out forms on our website.
  • Technical Information: Information about your visits to our website, including your IP address, browser type, pages viewed, and time spent on our site. This data is collected through Google Analytics and Facebook Pixel.
  • Cookies: Our website uses cookies to enhance your experience and track website usage. Cookies allow us to understand how you interact with our website and deliver tailored content.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To process your bookings, provide you with quotes, and deliver the transport services you request.
  • To Improve Our Website: To monitor and analyse the performance of our website through tools like Google Analytics and Facebook Pixel, helping us to optimise content and improve user experience.
  • Marketing and Advertising: To deliver targeted advertisements and measure the effectiveness of our marketing campaigns using Facebook Pixel. This helps us understand which services may be of interest to you and deliver relevant promotions.
  • Customer Support: To respond to your enquiries and handle complaints, feedback, or support requests.

3. Google Analytics

We use Google Analytics to collect information about how visitors use our website. This helps us understand user behaviour and improve our website’s functionality. Google Analytics collects data such as:

  • Your IP address
  • Browser type and operating system
  • Pages viewed and time spent on our website
  • Clicks and interactions on our website

Google Analytics uses cookies to track this data. You can learn more about how Google uses this information by visiting their privacy policy.

4. Facebook Pixel

We use Facebook Pixel to track conversions from Facebook ads and to re-market to people who have previously visited our website. Facebook Pixel collects the following information:

  • Pages visited on our website
  • Your Facebook user ID (if you are logged into Facebook)
  • Events like form submissions or clicking a button

This data helps us measure the effectiveness of our Facebook advertising campaigns and improve ad targeting. For more information on how Facebook processes this data, please refer to Facebook’s Data Policy.

5. How We Protect Your Data

We are committed to ensuring that your information is secure. We take appropriate measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction, including the use of secure servers, firewalls, and encryption.

6. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. However, we may share your information in the following cases:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors or hosting providers.
  • Legal Obligations: We may disclose your personal data if required by law or in response to valid legal requests by public authorities.

7. Your Rights

You have the following rights regarding your personal data:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Rectification: You have the right to correct any inaccurate or incomplete information.
  • Erasure: You have the right to request that we delete your personal data, subject to certain legal obligations.
  • Objection: You have the right to object to the processing of your data for direct marketing purposes.
  • Data Portability: You have the right to request the transfer of your data to another service provider.

If you wish to exercise any of these rights, please contact us at info@keanescoaches.com.

8. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required by law.

9. Links to Third-Party Websites

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites, and we encourage you to read the privacy policies of any website you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review this policy regularly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: